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SECU Family House 2022 Annual Impact Report

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Looking back on 2022, Board Chair Jose Rodriguez and I were thankful for the opportunity to make a dierence in the lives of thousands of guests at the SECU Family House in Winston-Salem, N.C. We were elated to open our dining room again for guests to share meals together and to open our kitchen for volunteers to prepare and serve dinners. The Family House continues to be a place where guests safely engage with and provide hope to each other as they navigate their medical journeys, and we continue to be proud of our 78% average occupancy rate.Your support gives our guests access to vital medical care they could not otherwise receive and the ability to have their family members nearby, which improves their recovery. Thank you!Kathy K. Carr, Executive Director Jose Rodriguez, Board Chair 2022

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In 2022, the SECU Family House served 4,411 guests for a collective 12,856 nights during their dicult medical journeys. Just over 35% of guests were patients, and the rest were dedicated caregivers who stayed by their sides.WHO WE SERVE4 , 411 guests for a collective 12,856 nights

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34 states served + Puerto Rico, New Zealand and Uganda 60% from North Carolina 78 N.C. counties served 694 received cancer care 448 had surgery 179 received cardiac care 169 needed neurological treatment 125 were awaiting or recovering from an organ transplant 120 were facing trauma or in an intensive care unit 23 had experienced a traumatic burn 315 had other medical care needsOur guests faced a wide variety of illnesses or injuries:

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GRATEFUL GUESTS, BARBARA AND CWBarbara and CW Claytor have been together since childhood. Both are retired educators who live in Beckley, West Virginia. During the summer of 2020, Barbara began experiencing occasional bouts of indigestion. When she sought care on November 9, 2020, the local physicians told Barbara the true cause of her symptoms. She had cancer. The small hospital in Beckley did not have the level of care that Barbara needed, and her doctors encouraged her to look out of town for a specialized oncologist. The Claytors drove to Charlotte to stay with their daughter while they determined next steps. The next day, Barbara checked in to the Emergency Department at Atrium Health Carolinas Medical Center in Charlotte. Fluid was building up in her abdomen and was aecting her ability to breathe and speak. Scans were taken to diagnose the issues, and the Claytors were shocked to hear the results. According to Barbara, “We could in no way foresee anything close to what the ER doctor told us.” In addition to conrming her rare form of cancer, the doctor said that her immediate condition was life-threatening, and she would need emergency surgery. Barbara underwent two surgeries within 24 hours to repair her intestines and save her life. It would take at least a month of recovering from surgery before Barbara could begin treatment on her rare cancer, appendiceal endocarcinoma. But there was an additional problem—the doctors in Charlotte had almost no experience treating this form of cancer. They recommended that Barbara seek further treatment with Dr. Edward Levine at Atrium Health Wake Forest Baptist (AHWFB) in Winston-Salem. Dr. Levine is widely known for his expertise in treating this rare form of cancer and is acclaimed for performing a specialized surgery called HIPEC. On December 9, 2020, Barbara and CW met with Dr. Levine in Winston-Salem. Barbara said that

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GRATEFUL GUESTS, BARBARA AND CW“Dr. Levine provided a sense of calm. He was knowledgeable, professional, and optimistic. He was ‘the man with the plan.’ We were so impressed with the entire medical team.” After laying out his proposed treatment plan of chemotherapy followed by surgery, Dr. Levine referred the Claytors to the SECU Family House. Barbara remembered, “The rst person we met at the Family House was Ms. Pamela Ford. She greeted us with her smile, welcoming voice, and her caring, loving spirit. Ms. Pam was thoughtful, calm, dedicated, and interested in what patients and caregivers were going through. The Family House was our home away from home.”For the next few months, Barbara underwent daily chemotherapy in hopes of shrinking her cancer cells. In the evenings, the Claytors rested in their private room or spent time in the Family House chapel. They also made good use of the kitchen, which they found fully stocked with breakfast items, snacks, and dinners that volunteers delivered. The Claytors felt encouraged by other Family House guests as they shared stories with one another about their health journeys. They described how the guests, the sta, and their doctors “became like family to us.”

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By May of 2021, Dr. Levine said the months of chemotherapy had worked, and Barbara had the HIPEC surgery. A few days later, things took an unexpected turn. A tear had developed in her intestines and her life was once again in jeopardy. Barbara was hospitalized and underwent emergency surgery. The surgery was a success, but Barbara’s body did not bounce back like before. Barbara spent ve long weeks of slow, agonizing recovery in the hospital. Barbara said, “We’ll forever be grateful. My husband, CW, was able to stay nearby and care for me daily ONLY because we were blessed to stay at the SECU Family House. Nowhere else would it have been possible due to costs. Without the Family House, I don’t know what we would have done.” As months of medical expenses began to mount, the Claytors received some unexpected, good news. Part of their lodging at the SECU Family House was covered thanks to a partnership grant from the American Cancer Society and Atrium Health Wake Forest Baptist. Amid medical and nancial crisis, they had one less thing to worry about. Barbara said, “That nancial relief made such a huge positive impact, and we are so appreciative.”After months of physical therapy, Barbara and CW are back at home in Beckley. Barbara comes to Winston-Salem every two weeks for checkups at AHWFB and continues her chemotherapy regimen to kill o any remaining cancer cells. Barbara says, “I feel good most every day, and I have become more active while still receiving treatments and medical care at AHWFB. Of course, I look forward to a miracle and hearing that I am ‘cancer free,’ but until then, I must keep the faith, stay positive, and be grateful for all the good things in my life while trying to bring joy and be a witness to those I meet each day.”

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95% of our guests reported that the Family House positively impacted their access to healthcare98% of our guests reported that the Family House positively impacted their ability to nd aordable lodging near hospitals 97% of our guests reported that the Family House positively impacted their emotional and physical well-beingFAMILY ASSISTANCE FUND (FAF) $51,275 in nancial assistance through the FAF supported 327 low-income families, relieving additional nancial burdens for 2,548 nightsOUR IMPACTLongest stay: 92 nights Average stay: 4 nights

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“If you have ever had a loved one in the hospital, you know how stressful that can be. Now imagine not having your support system of friends and neighbors. The SECU Family House PROVIDES THAT SUPPORT TO PATIENTS AND THEIR CAREGIVERS TRAVELING FROM OUT OF TOWN—and does it exceptionally well! We have supported the Family House since its inception because it is well run and they use their resources eectively.”– John and Susan Elster, donors

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TOTAL DONATIONS RAISEDOperating = $736,157Family Assistance Fund = $100,100Capital = $166,014 In-Kind Donations = $98,792 Total = $1,101,063 DONORS# of individual donors: 1, 8 87 682 of our individual donors are former guests # of church & civic organization donors: 64# of corporation & foundation donors: 151 VOLUNTEERS426 active volunteers gave 5,678 hours of their time to serve Family House guests 8,680 meals were provided and served by volunteers6,210 breakfast and snack bags were prepared for guests to take with them to the hospitalsOUR SUPPORTERS

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Hundreds of SECU Family House guests have received good news recently, thanks to generous grants from the American Cancer Society that help cover the costs of transportation and lodging for cancer patients.At the end of 2021, the American Cancer Society (ACS) awarded nearly $3.9 million in funding to 77 health systems across the country to alleviate the nancial burden of lodging costs for cancer patients; specically targeting communities without Hope Lodges, the ACS funded adult hospitality houses. “We know that having to travel far from home to receive treatment can cause a large nancial burden for cancer patients and their caregivers,” said Dr. Karen Knudsen, the American Cancer Society’s Chief Executive Ocer. “The American Cancer Society is committed to removing barriers that prevent cancer patients from getting the care they need.”Some of this funding has made its way to the Winston-Salem medical community!A groundbreaking partnership began in Winston-Salem between ACS, Atrium Health Wake Forest Baptist Medical Center, Novant Health Forsyth Medical Center, and the Family House to remove some of these barriers. Both major medical centers received transportation and lodging grants from the American Cancer Society to support underserved cancer patients by covering or subsidizing their stays at the Family House. AMERICAN CANCER SOCIETY PARTNERSHIP

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In 2022, the American Cancer Society lodging grants paid for 1,860 room nights of cancer patients at the Family House. This saved 176 guests more than $65,575 in lodging. Without the assistance of the Family House and the American Cancer Society grants, many patients would not have been able to complete their life-saving chemotherapy and radiation treatments. The American Cancer Society renewed their lodging grants for 2023, helping to ensure that more cancer patients will have access to the care they need and deserve. There is nothing like getting good news out of the blue, especially on a challenging day when you’re away from home, facing a medical crisis, and feeling layers of stress.

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WHO CONTRIBUTESIndividuals: 45%Guest Fees: 29%Corporations & Foundations: 12%Special Event: 12%Churches & Civic Organizations: 2%FINANCIAL SNAPSHOTHOW THE MONEY IS USEDProgrammatic Costs: 71%Fundraising: 17%Administrative: 9%Capital: 3%12%12%45%29%2%71%17%9%3%

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Jose Rodriguez, Chair Heather Bolt Mikeal, Vice Chair Mike Gannaway, Treasurer Musette Nesbit, Secretary Raul Colon, Immediate Past Chair Kevin Mack, Member at Large Lynn Auringer Will Barnes Nicole Brenner Walker Douglas John Elster Jennifer Hayden Chris Hewitt Martha Logemann Tim Nestor Melanie Roche Barry Rountree Shannon Stewart-Hill Dr. Erik SummersBOARD OF DIRECTORSOUR MISSION: The SECU Family House on the Richard J. Reynolds, III & Marie M. Reynolds Campus provides aordable lodging and support services in a caring environment for referred adult patients and/ or their caregivers who travel to Winston-Salem, N.C., for medical treatment.

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Non-Prot Org.U.S. PostagePAIDPermit No. 999Greensboro, NC1970 Baldwin Lane Winston-Salem, NC 27103336-793-2822 Scan to see our giving societies!